Privacy Policy

Privacy Policy

General information

This website is owned and operated by J & H Exclusive Worktops Ltd (”us”/ “our”/ “we”) and accessible at URLs www.londonkitchenworktops.com. the controller of all personal data and/or sensitive personal data (“personal information”) collected on this website (“Site”). We believe strongly in protecting the privacy of all Site users (“you”/ “your”) and this privacy policy sets out how we use your personal information. We are committed to protecting your privacy. We will only use the personal information that we collect about you in full compliance with English law by the Data Protection Act 1998 and will continue to ensure that its policies and practices comply in all respects with any future laws and regulations in relation to your privacy.

Your consent and acknowledgement

Unless you have expressly indicated otherwise your use of the Site constitutes your consent to our collection use sharing and transfer of your personal information under the terms of this privacy policy; and (b) You acknowledge and agree that our Website Terms of Use apply to this privacy policy as if reproduced here in full; and IF YOU DO NOT AGREE TO THE TERMS OF OUR PRIVACY POLICY OR OUR Website Terms of Conditions YOU MAY NOT USE OUR SITE.

What personal information do we gather from you?

We gather personal information necessary to fulfill your order such as your name, telephone number, email address and postal address and any enquiries that you provide voluntarily when you contact us by e-mail, by phone or complete any on-line forms.
In order to provide you and other Site users with a personalised and valuable service we operate a voluntary personal information submission process. During submission a user is required to give contact information as described above.
Additionally, our web site uses web site statistical services that compile statistics on the general geographical locations of users, IP addresses, the time spent on the web site, the pages visited, the screen resolutions and other useful statistical data pertaining to visitors’ computers and the pages accessed when visiting the Site. By viewing any page within our Site, your data is collected by our stats services.

How do we use the personal information that we gather from you?

We will process all the personal information we collect and hold on you fairly and in accordance with applicable law. As further explained in this privacy policy we will ensure the quality and security of your personal information; and we will fully respect your rights interests and fund mental freedoms with regard to your personal information. We will only collect, record, process and/or store personal information which is needed:
to improve our products and services or otherwise fulfill our contractual obligations towards you, our customers and our business partners, within the J & H Exclusive Worktops as may exist from time to time; and/or
to serve our legitimate business interests, such as administration, including internal record keeping, credit assessment, marketing or to comply with legal requirements; and/or
in order that our representatives may, by e-mail, telephone or ordinary mail, proactively follow up your enquiries submitted to our Site about our products and services as part of our customer care procedures and/or reply to your e-mailed or otherwise voluntarily submitted questions, enquiries and requirements that you may have; and/or
In order that we may periodically send you promotional information about our products and/or services, marketing information and news that we consider may be of interest to you (for example relating to our new product or service offerings or improvements or special offers or other promotions and offers): by e-mail or other electronic communication with your prior consent (eg, by ‘opting in’ via tick); or by e-mail or other non-electronic communication unless you on registration or subsequently ‘opt out’ via e-mail or by un-ticking an on-line tick box or by registering with the appropriate Preference Service.

Protection of your personal information

The internet is not a secure medium and we cannot absolutely guarantee the security of your personal information that you provide to us over the internet. We will however use all reasonable efforts to protect the information you provide to us.
We will only provide access to your personal information to those members of the J and H Exclusive Worktops Network who we consider need such access in order to carry out your requests or our contractual obligations to you. We have taken appropriate steps to ensure the security of personal information whether it is stored in computer systems, paper files or other storage media. Only members of the J and H Exclusive Worktops Network who need the information to perform a specific job are granted access to personally identifiable information.
Further, our Site may be housed on servers that are run and managed by members of the J and H Exclusive Worktops Network, specifically our Webmaster and website personnel and hosting companies with whom we have an established relationship. The Topsco Network expects the same high standards of security and confidentiality of any processors, agents or sub-contractors we use to process data for us and we have taken every effort to ensure that the hosting companies that we use provide the latest technology and operate under strict security guidelines. You agree that we are not in control of those third party hosting companies and cannot guarantee their operating procedures and management of data passed through their servers. Furthermore, data passes through many channels on it’s journey through the internet, including the ISP that you use to connect to the internet, which we have no association with, and therefore cannot guarantee the process by which data is passed through and managed by them.

Your rights: Accessing, updating and retention of personal information

We will employ effective procedures and safeguards to ensure that the personal information we hold on you are adequate, relevant and not excessive in relation to the purposes for which they were obtained as well as accurate and up-to-date. Where you inform us of any inaccuracies in the personal information we hold, we will correct and where appropriate delete incorrect personal information. Retention periods are in place to ensure that personal information are only stored whilst they are required for the purposes in question or to meet administrative legal and regulatory requirements. Where personal information are no longer required by us we will ensure that they are disposed of in a secure manner.
You have the qualified right to request sight of all the personal information we hold on you. Should you wish to have access to all or a particular part of your personal information please contact our Data Compliance Officer by e-mail at info@londonkitchenworktops.com. Such access will be granted in accordance with the requirements of national legislation and subject to any discretionary allowance for us to make a charge payable by you to cover our administration costs incurred in providing you with such personal information. Such payment is to be made on application for access to your personal information and is to be no more than the maximum stipulated by national legislation (if applicable). The information will be forwarded to you within an appropriate period of time in accordance with national legislation, but in any event no more than forty (40) days from the date of such request for access.
Where any discrepancies are discovered following your enquiry we will take immediate steps to validate and where appropriate correct our records to ensure that your personal information are accurate and kept up-to-date. We will confirm the actions taken in writing to you within an appropriate period of time in accordance with national legislation but in any event no more than forty (40) days after receiving your request to amend our records.

Links to third party websites

Links from our Site to any other website are included solely for your convenience and do not constitute any endorsement by us of the websites linked to or referred to, including the products and/or services featured on those websites, nor do we have any control over, or knowledge of, any privacy practices or content of any such websites. Further, we have not reviewed these third party websites and do not make any representations regarding the availability, content or accuracy of materials on such websites. If you decide to access third party websites through links on the Site, you do so at your own risk. Your use of third party websites is subject to any privacy policies of those websites which you should read immediately prior to submitting personal information to those websites.

Questions or complaints: contact us

We reiterate that by submitting your personal information to us, you consent to our (including our business partners’ within the J and H Exclusive Worktops Ltd Network) use of that personal information as set out in this privacy policy. If you have any questions, concerns or comments about this privacy policy and/or our collection, use or the accuracy of your personal information, or if you wish to see any of the personal information we hold on you or if you wish us to stop processing your personal information for any particular purpose or purposes then please contact us by e-mail at info@londonkitchenworktops.com or by writing to:
3 Ottawa House, Ayles Road, England, UB4 9HJ